To return or exchange an item please follow the steps below:
1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
2. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
What is your policy?
We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Replacement shall be granted for manufacturing defects, non-functional products
a) All orders are handled and shipped out from our multiple warehouses
b) Once the product is used, it can't be returned.
In the unlikely event that your order hasn't arrived within 5 to 7 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. We shall redeliver the product in order to replace after we receive the reverse shipped product from your side within 45 days from the time you ship it. Thanks for understanding!
In the event of reverse shipping, if your package is damaged, then let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.1. If you receive a damaged item upon delivery, contact our customer service immediately on email@example.com
2. Pack the item securely. Please provide your order number, name, phone number
3. All return shipping charges must be prepaid.
4. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS or FedEx for your return. Ship the return package to the address indicated by our customer support.
Late or missing refunds:
Refunds will be processed to your original mode of payment.
If you haven’t received a refund yet, check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
However, please know that there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please note that we do not accept returns if they arrive in any condition other than their original state. They will be sent back to you; if you reject that return shipment, My Shopping Arena reserves the right to liquidate the inventory and withhold your credit. Courier partners can be filed a claim if the items are damaged during return shipping. Also, note that this policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.
By purchasing on this website you fully agree, understand and